Privacy Policy

Introduction

35db ("we", "us", or "our") operates 35db.club, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy explains what personal information we collect from users, how we use it, and the steps we take to keep it safe. By accessing or using our platform, you acknowledge that you have read and understood the practices described in this document.

We are committed to protecting your privacy in a transparent and responsible manner. This policy applies to all users who register, browse, deposit, place bets, or otherwise interact with our website. We encourage you to read this document carefully and contact us at [email protected] if you have any questions.

Information We Collect

When you create an account, place a bet, make a deposit, or contact our support team, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued ID details required for account verification (KYC).
• Contact information: email address, mobile number (used for bKash, Nagad, or Rocket transactions), and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial information: transaction history, deposit and withdrawal amounts in BDT, and mobile banking reference numbers. We do not store full card numbers.
• Technical information: IP address, device type, browser type, operating system, and session data collected automatically when you visit our platform.
• Gameplay and activity data: betting history, game preferences, bonus usage, and responsible gaming settings such as self-imposed deposit limits.

How We Use Your Information

The personal information we collect is used strictly for legitimate operational and service-related purposes. We do not use your data for any purpose not described in this policy. Specifically, we use your information to:

• Create and manage your 35db account, verify your identity, and process KYC checks as required for regulatory compliance and fair play.
• Process deposits and withdrawals through your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, or Mastercard) and maintain accurate transaction records in BDT.
• Deliver personalised game recommendations, cricket betting previews, and promotional offers relevant to your interests and activity on the platform.
• Detect and prevent fraud, money laundering, underage gambling (all users must be 21+ to use 35db), and other prohibited activities, in accordance with our responsible gaming commitment.
• Respond to your support enquiries, resolve disputes, and send you important service notifications such as account security alerts or policy updates.

Cookies and Tracking Technologies

35db uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to remember your preferences, keep you logged in securely, and analyse how users navigate our site so we can improve it continuously.

We use strictly necessary cookies (required for core platform functions), functional cookies (to remember your language and session settings), and analytical cookies (to understand usage patterns). You may disable non-essential cookies through your browser settings; however, doing so may limit certain platform features. We do not use tracking cookies to follow you across unrelated third-party websites.

Sharing of Your Information

35db does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may, however, share your data in the following limited and specific circumstances:

• Service providers and technology partners: we engage trusted third-party vendors (such as payment processors and platform infrastructure providers) who assist us in delivering our services. These partners are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal and regulatory obligations: we may disclose your information if required to do so by law, court order, or at the direction of a competent governmental authority, in order to comply with applicable legal obligations or protect our legal rights.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business assets, user data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

Outside of these circumstances, your personal data will not be shared with any external party without your explicit prior consent.

Data Security

We take the security of your personal data very seriously. 35db employs a range of technical and organisational security measures to protect your information from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption on all data transmissions, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and strict internal access policies that limit employee access to personal data on a need-to-know basis.

While we take every reasonable precaution to protect your data, no online transmission or storage system is 100% secure. We cannot guarantee absolute security; however, we continuously review and update our security practices to stay ahead of emerging threats. If you suspect any unauthorised access to your account, please notify us immediately at [email protected].

Payment Information

When you make deposits or withdrawals on 35db using services such as bKash, Nagad, Rocket, Upay, Visa, or Mastercard, payment transactions are handled through encrypted, industry-compliant payment gateways. We record the transaction reference, amount in BDT, and the payment method used for accounting and dispute-resolution purposes. We do not store your full mobile banking PINs, complete card numbers, or CVV codes on our servers.

If you have concerns about a specific transaction, or if you believe an unauthorised payment was made on your account, please contact our support team without delay. We take financial disputes seriously and commit to resolving them promptly and fairly.

Your Rights Over Your Personal Data

We believe every user has the right to understand and control how their personal information is used. Subject to applicable law, you have the following rights regarding the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that data.
• Right to erasure: under certain conditions, you may request the deletion of your personal data. Note that we may be required to retain some data for legal, regulatory, or financial record-keeping obligations.
• Right to restrict processing: you may ask us to stop processing your personal data in certain circumstances, for example if you believe the data is inaccurate or the processing is unlawful.
• Right to withdraw consent: where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing we carried out prior to your withdrawal.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Account data is typically retained for the duration of your active account and for a minimum period after account closure as required by applicable financial and anti-money-laundering regulations.

Transactional and financial records are retained in accordance with applicable laws and may be kept for a longer period to facilitate audits or investigations. When data is no longer needed, we securely delete or anonymise it to prevent further use.

Children's Privacy and Age Restriction

35db is strictly an adult platform. All users must be 21 years of age or older to register and use our services. We do not knowingly collect, solicit, or process personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date shown at the top of this page. For significant changes that affect your rights, we will also endeavour to notify registered users via email or via a prominent notice displayed on our platform.

Your continued use of 35db after any such changes have been posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 35db handles your personal data, our support team is available to help. We are committed to addressing your privacy-related queries in a timely and transparent manner.

You may reach us by email at [email protected]. Please include your registered username or account email and a clear description of your query so we can assist you as efficiently as possible. We aim to respond to all privacy-related requests within 7 business days.